The primary difference between a refurbished product and an unboxed product as sold by Headphone Zone is that a refurbished product is likely to have been used. An unboxed product is essentially a brand new product but sold without its outer packaging.

Additionally, an unboxed product would contain all the accessories as bundled by the manufacturer in the original packaging. A refurbished product is likely to have one or more missing component. 

Finally, there is a price difference between an unboxed product and refurbished product. The discounts offered on a refurbished product tend to be higher than that offered on the unboxed product.

Frequently Asked Questions

What are refurbished products?

Refurbished products are reinstated and restored products with signs of previous use. These products also include a 6-month manufacturer's warranty.

How do I avail warranty for these products?

Warranty can be availed by maintaining a copy of your invoice and getting in touch with us. Thereafter we will help you with the authorized service center for respective brands.

What cost benefit do I get?

Typically, Refurbished Products carry a discount versus the new items. Hence, these products offer value for money. This discount might depend on various factors including brand and/or seller pricing policy and brand warranty conditions.

Are refurbished products genuine?

Yes, at Headphone Zone we only sell products that are genuine and backed by the original manufacturer's warranty

Will I get all the accessories with the refurbished product?

Not necessarily all accessories would be intact.

Where do they come from?

Refurbished products come to us from various sources - product returns with minor reparable defects, products that have been used very sparingly by technology reviewers or products that have been opened to showcase as a demo at a single event like Headphone Connect or exhibitions and other expos that we participate in.

What if the refurbished product is not working?

If the product is not working, you can return the product. Our return policy covers all products including refurbished products.

How do I determine the condition of a refurbished product?

Every refurbished product sold at Headphone Zone is professionally cleaned and repackaged with care by an Inspection Specialist.

Why should I buy a refurbished product instead of a new product?

Not only do you save some money, but the product is professionally inspected, come with a 6-month manufacturer's warranty as well as all accessories.

Can I return the refurbished product?

You can return it under our replacement policy if you received a defective unit. If you do not like your gear, we will not be able to accept the return.

Will I receive the Refurbished Product without a seal?

Yes, All Refurbished Products will come without a seal.

What's the difference between unboxed and refurbished products?

Refurbished products may have been used and some non-essential accessories may be missing. With unboxed products, the product has never been used and contains all the accessories.

And what's the difference between refurbished and pre-owned products?

The main difference is that refurbished products have been tested and verified to function properly, and are thus free of defects, while Headphone Zone doesn't personally inspect "pre-owned" products.

What will be the delivery timelines?

Delivery for Refurbished Products will be the same as delivery for other products; subject to delivery location or pin code.